1. How easy was it to install our software?
2. How quick was the installation process for our software?
3. How user-friendly is our software's interface?
4. How often does our software freeze or crash?
5. How successful is our software in performing its intended task?
6. How useful is the included documentation for our software?
7. How helpful is the customer support for our software?
8. Overall, are you satisfied with the performance of our software, neither satisfied nor dissatisfied with it, or dissatisfied with it?
9. How likely are you to recommend our software to others?
10. Hardware Compatibility
11. Operating System Compatibility
12. Consistency with Interface
13. Application Software Compatibility
14. Completeness and Organization of Documentation
15. Accessibility of Product Support
16. Value Relative to Cost
17. Overall Reliability
18. Overall Performance
19. How can we improve our software?